Open Doors Organization - 2017 CRO Refresher Training
Nov 20 - Dec 31, 2017 | Organized by: Open Doors Organization (ODO)
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Open Doors Organization is pleased to announce that the 2017 CRO Refresher Training is now open for registration at the ODO Academy - www.odoacademy.org
Annual refresher training is required under 14 CFR 49 Part 382.143 for all employees performing the CRO function. Click here to register.
This online course provides important updates and current information on accessibility and customer service and is a must for all Complaint Resolution Officials.
The 2017 course presented by Eric Lipp, Laurel Van Horn and Katy Rosseland includes:
- Government updates
- Top complaints & Part 382 review
- Airline & CRO responsibilities
- Update on travellers with nut allergies
- Resources
- Assessment
This year’s guest speaker is Ray Prentice, Director of Customer Advocacy and Accessible Services at Alaska Airlines. Eric and Ray discuss what makes Alaska Airline's one of the industry leaders in Customer Service and Accessibility.
Duration: 90-120 minutes
Price: US$69.00
Registration Dates
May 01 - Nov 13, 2017