2016 California Standards for Accessible Design Pocket Guide - Eff. Jan. 1, 2017
11B-227 Sales and service.
11B-227.1 General.
Where provided, check-out aisles, sales counters, service counters, food service lines, queues, and waiting lines shall comply with Sections 11B-227 and 11B-904.
11B-227.2 Check-out aisles.
Where check-out aisles are provided, check-out aisles complying with Section 11B-904.3 shall be provided in accordance with Table 11B-227.2. Where check-out aisles serve different functions, check-out aisles complying with Section 11B-904.3 shall be provided in accordance with Table 11B-227.2 for each function. Where check-out aisles are dispersed throughout the building or facility, check-out aisles complying with Section 11B-904.3 shall be dispersed. When check-out aisles are open for customer use, a minimum of one accessible check-out aisle shall always be available. When not all check-out aisles are accessible, accessible check-out aisles shall be identified by a sign complying with Section 11B-904.3.4.
Note: Operational procedures are often necessary to ensure the Americans with Disabilities Act accessibility requirements are met. When check-out aisles are open for customer use, the business should ensure that a minimum of one accessible check-out aisle is always available for use by persons with disabilities. As check-out aisles are opened and closed based on fluctuating customer levels, the business should ensure that the number of accessible check-out aisles available complies with Table 11B-227.2.
[2010 ADAS] 227.2 Check-Out Aisles. Where check-out aisles are provided, check-out aisles complying with 904.3 shall be provided in accordance with Table 227.2. Where check-out aisles serve different functions, check-out aisles complying with 904.3 shall be provided in accordance with Table 227.2 for each function. Where check-out aisles are dispersed throughout the building or facility, check-out aisles complying with 904.3 shall be dispersed.
Exception: In existing buildings, where the selling space is under 5000 square feet (465 m2) no more than one check-out aisle complying with Section 11B-904.3 shall be required.
[2010 ADAS] EXCEPTION: Where the selling space is under 5000 square feet (465 m2) no more than one check-out aisle complying with 904.3 shall be required.
TABLE 11B-227.2 CHECK-OUT AISLES
| Number Of Check-out Aisles Of Each Function | Minimum Number Of Check-out Aisles Of Each Function Required To Comply With 11B-904.3 |
|---|---|
| 1 to 4 | 1 |
| 5 to 8 | 2 |
| 9 to 15 | 3 |
| 16 and over | 3, plus 20 percent of additional aisles |
11B-227.2.1 Altered check-out aisles.
Where check-out aisles are altered, at least one of each check-out aisle serving each function shall comply with Section 11B-904.3 until the number of check-out aisles complies with Section 11B-227.2.
11B-227.3 Counters.
Where provided, at least one of each type of sales counter and service counter shall comply with Section 11B-904.4. Where counters are dispersed throughout the building or facility, counters complying with Section 11B-904.4 also shall be dispersed.
[2010 ADAS] Advisory 227.3 Counters. Types of counters that provide different services in the same facility include, but are not limited to, order, pick-up, express, and returns. One continuous counter can be used to provide different types of service. For example, order and pick-up are different services. It would not be acceptable to provide access only to the part of the counter where orders are taken when orders are picked-up at a different location on the same counter. Both the order and pick-up section of the counter must be accessible.
11B-227.4 Food service lines.
Food service lines shall comply with Section 11B-904.5. Where self-service shelves are provided, at least 50 percent, but no fewer than one, of each type provided shall comply with Section 11B-308 _|Reach Ranges|_.
11B-227.5 Queues and Waiting Lines.
Queues and waiting lines servicing counters or check-out aisles required to comply with Sections 11B-904.3 or 11B-904.4 shall comply with Section 11B-403 _|Walking Surfaces|_.
ETA Editor's Note
The ADA requirements included at Section 11B-227 are provided for information only. The CBC scoping requirements are more inclusive.
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