2019 California Standards for Accessible Design Guide (effective January 1, 2020 with July 1, 2021 amendments)

11B-217 Telephones

11B-217.1 General.

Where coin-operated public pay telephones, coinless public pay telephones, public closed-circuit telephones, public courtesy phones, or other types of public telephones are provided, public telephones shall be provided in accordance with Section 11B-217 for each type of public telephone provided. For purposes of this section, a bank of telephones shall be considered to be two or more adjacent telephones.

Advisory 11B-217.1 General. These requirements apply to all types of public telephones including courtesy phones at airports and rail stations that provide a free direct connection to hotels, transportation services, and tourist attractions. ◼

11B-217.2 Wheelchair accessible telephones.

Where public telephones are provided, wheelchair accessible telephones complying with Section 11B-704.2 shall be provided in accordance with Table 11B-217.2.

Exception: Drive-up only public telephones shall not be required to comply with Section 11B-217.2.

TABLE 11B-217.2 WHEELCHAIR ACCESSIBLE TELEPHONES

11B-217.3 Volume controls.

All public telephones shall have volume controls complying with Section 11B-704.3.

11B-217.4 TTYs.

TTYs complying with Section 11B-704.4 shall be provided in accordance with Section 11B-217.4.

Advisory 11B-217.4 TTYs. Separate requirements are provided based on the number of public pay telephones provided at a bank of telephones, within a floor, a building, or on a site. In some instances one TTY can be used to satisfy more than one of these requirements. For example, a TTY required for a bank can satisfy the requirements for a building. However, the requirement for at least one TTY on an exterior site cannot be met by installing a TTY in a bank inside a building. Consideration should be given to phone systems that can accommodate both digital and analog transmissions for compatibility with digital and analog TTYs. ◼

11B-217.4.1 Bank requirement.

Where four or more public pay telephones are provided at a bank of telephones, at least one public TTY complying with Section 11B-704.4 shall be provided at that bank.

Exception: Reserved.

[2010 ADA Standards] EXCEPTION: TTYs shall not be required at banks of telephones located within 200 feet (61 m) of, and on the same floor as, a bank containing a public TTY.

11B-217.4.2 Floor requirement.

TTYs in public buildings shall be provided in accordance with Section 11B-217.4.2.1. TTYs in private buildings shall be provided in accordance with Section 11B-217.4.2.2.

11B-217.4.2.1 Public buildings.

Where at least one public pay telephone is provided on a floor of a public building, at least one public TTY shall be provided on that floor.

11B-217.4.2.2 Private buildings.

Where four or more public pay telephones are provided on a floor of a private building, at least one public TTY shall be provided on that floor.

11B-217.4.3 Building requirement.

TTYs in public buildings shall be provided in accordance with Section 11B-217.4.3.1. TTYs in private buildings shall be provided in accordance with Section 11B-217.4.3.2.

11B-217.4.3.1 Public buildings.

Where at least one public pay telephone is provided in a public building, at least one public TTY shall be provided in the building. Where at least one public pay telephone is provided in a public use area of a public building, at least one public TTY shall be provided in the public building in a public use area.

11B-217.4.3.2 Private buildings.

Where four or more public pay telephones are provided in a private building, at least one public TTY shall be provided in the building.

Exception: In a stadium or arena, in a convention center, in a hotel with a convention center or in a covered mall, if an interior public pay telephone is provided at least one interior public TTY shall be provided in the facility.

11B-217.4.4 Exterior site requirement.

Where four or more public pay telephones are provided on an exterior site, at least one public TTY shall be provided on the site.

11B-217.4.5 Rest stops, emergency roadside stops, and service plazas.

Where at least one public pay telephone is provided at a public rest stop, emergency roadside stop, or service plaza, at least one public TTY shall be provided.

11B-217.4.6 Hospitals.

Where at least one public pay telephone is provided serving a hospital emergency room, hospital recovery room, or hospital waiting room, at least one public TTY shall be provided at each location.

11B-217.4.7 Transportation facilities.

In transportation facilities, in addition to the requirements of Sections 11B-217.4.1 through 11B-217.4.4, where at least one public pay telephone serves a particular entrance to a bus or rail facility, at least one public TTY shall be provided to serve that entrance. In airports, in addition to the requirements of Sections 11B-217.4.1 through 11B-217.4.4, where four or more public pay telephones are located in a terminal outside the security areas, a concourse within the security areas, or a baggage claim area in a terminal, at least one public TTY shall be provided in each location.

11B-217.4.8 Detention and correctional facilities.

In detention and correctional facilities, where at least one pay telephone is provided in a secured area used only by detainees or inmates and security personnel, at least one TTY shall be provided in at least one secured area.

11B-217.5 Shelves for portable TTYs.

Where a bank of telephones in the interior of a building consists of three or more public pay telephones, at least one public pay telephone at the bank shall be provided with a shelf and an electrical outlet in accordance with Section 11B-704.5.

Exceptions:

1. Secured areas of detention and correctional facilities where shelves and outlets are prohibited for purposes of security or safety shall not be required to comply with Section 11B-217.5.
2. The shelf and electrical outlet shall not be required at a bank of telephones with a TTY.