2019 California Standards for Accessible Design Guide (effective January 1, 2020 with July 1, 2021 amendments)

11B-704.2 Wheelchair accessible telephones.

Wheelchair accessible telephones shall comply with Section 11B-704.2.

11B-704.2.1 Clear floor or ground space.

A clear floor or ground space complying with Section 11B-305 shall be provided. The clear floor or ground space shall not be obstructed by bases, enclosures, or seats.

Advisory 11B-704.2.1 Clear floor or ground space. Because clear floor and ground space is required to be unobstructed, telephones, enclosures and related telephone book storage cannot encroach on the required clear floor or ground space and must comply with the provisions for protruding objects. (See Section 11B-307). ◼

11B-704.2.1.1 Parallel approach.

Where a parallel approach is provided, the distance from the edge of the telephone enclosure to the face of the telephone unit shall be 10 inches (254 mm) maximum.

FIGURE 11B-704.2.1.1 PARALLEL APPROACH TO TELEPHONE

11B-704.2.1.2 Forward approach.

Where a forward approach is provided at a telephone within an enclosure, the counter may extend beyond the face of the telephone 20 inches (508 mm) into the required clear floor or ground space and the enclosure may extend beyond the face of the telephone 24 inches (610 mm). If an additional 6 inches (152 mm) in width of clear floor space is provided, creating a clear floor space of 36 inches by 48 inches (914 mm by 1219 mm), the enclosure may extend more than 24 inches (610 mm) beyond the face of the telephone.

[2010 ADA Standards] 704.2.1.2 Forward Approach. Where a forward approach is provided, the distance from the front edge of a counter within the telephone enclosure to the face of the telephone unit shall be 20 inches (510 mm) maximum.

FIGURE 11B-704.2.1.2 FORWARD APPROACH TO TELEPHONE ‡‡

11B-704.2.2 Operable parts.

Operable parts shall comply with Section 11B-309. Telephones shall have push-button controls where such service is available.

11B-704.2.3 Telephone directories.

Telephone directories, where provided, shall be located in accordance with Section 11B-309.

11B-704.2.4 Cord length.

The cord from the telephone to the handset shall be 29 inches (737 mm) long minimum.