36 CFR Part 1194 - Proposed Information and Communication Technology (ICT) Standards and Guidelines NPRM
602 Support Documentation
602.1 General.
Documentation that supports the use of ICT shall conform to 602.
602.2 Accessibility and Compatibility Features.
Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology.
Where ICT components are designed to be part of an integrated system, this provision requires that the documentation explains how to configure the system to support accessibility. For example, the documentation for a DVD player and multimedia projector is required to explain how to configure the DVD player and projector to support the display of closed captions.
602.3 Electronic Support Documentation.
Documentation in electronic format, including Web-based self-service support, shall conform to all Level A and Level AA Success Criteria and all Conformance Requirements in WCAG 2.0 (incorporated by reference in Chapter 1), or ISO 14289-1 (PDF/UA-1) (incorporated by reference in Chapter 1).
602.4 Alternate Formats for Non-electronic Support Documentation.
Alternate formats usable by individuals who are blind or have low vision shall be provided upon request for support documentation in non-electronic formats.
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