Passengers with Disabilities: A Summary of DOT Rule Title 14 CFR Part 382

Administrative Provisions

◼ Training is required for airline and contractor personnel who deal with the traveling public.

◼ Airlines must make available specially-trained “complaints resolution officials” to respond to complaints from passengers and must also respond to written complaints. A DOT enforcement mechanism is also available.

◼ Airlines must obtain an assurance of compliance from contractors who provide services to passengers.

◼ You may obtain an accessible electronic copy of 14 CFR Part 382 or this fact sheet at http://airconsumer.ost.dot.gov/index.htm  or call DOT at 202-366-2220 to request a copy.

Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 01/06/2010)