ADA Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision

Arriving At the Hotel

Shuttle Buses. If you provide shuttle bus services, those services are subject to the ADA. Your shuttle bus drivers should be trained to offer assistance to people who are blind or who have low vision. Staff should inform guests who are blind or who have low vision of the presence of the shuttle bus. Drivers should announce all stops to riders who are blind or who have low vision. Service animals such as guide dogs should be permitted to accompany their handlers. For other requirements applicable to shuttle buses, please contact the Department of Transportation at 1‒888‒446‒4511 (voice; TTY users should use relay service) or review their information online (www.fta.dot.gov/office/civ.htm).

Wayfinding. Staff who assist guests at the front door should offer assistance to guests who are blind or who have low vision in finding the Registration Desk or other hotel facilities.