ADA Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision

Sources of Technical Assistance

Department of Justice’s ADA Information Line

The ADA Information Line is available during weekdays to provide technical assistance on the ADA Standards for Accessible Design and other ADA provisions applying to businesses, non-profit service agencies and state and local government programs. It also provides a 24-hour automated service for ordering ADA materials. This free service provides answers to general and technical questions about ADA requirements and is a source for free ADA materials including the ADA Standards for Accessible Design.

You may reach the ADA Information Line at:

800‒514‒0301 (voice)

800‒514‒0383 (TTY)

ADA information is also available on the Department’s ADA Home Page:

www.usdoj.gov/crt/ada/adahom1.htm

Other Documents Available from the Department of Justice

• Self-Evaluation Checklist for Hotels and Motels to Ensure Access to Services and Facilities by Customers Who Are Blind, Deaf-Blind, or Visually-Impaired
• Common ADA Errors and Omissions in New Construction and Alterations | Acrobat PDF format
• Common ADA Problems at Newly Constructed Lodging Facilities | Acrobat PDF format
• ADA Checklist for New Lodging Facilities
• Five Steps to Make New Lodging Facilities Comply With the ADA | Acrobat PDF format
• Title III regulation, including the ADA Standards for Accessible Design
• Title III Technical Assistance Manual
• Tax Incentives Packet on the Americans with Disabilities Act
• Accommodating All Guests: The Americans with Disabilities Act and the Lodging Industry," which was prepared in conjunction with the American Hotel & Motel Association.

Disability and Business Technical Assistance Centers (DBTACs)

Ten regional centers are funded by the Department of Education to provide technical assistance on the ADA. Calling 800‒949‒4232 (voice & TTY) will connect you to the center in your region, or reach them on the Internet, www.adata.org.

Access Board

The Access Board offers technical assistance on the ADA Accessibility Guidelines. Call 800‒872‒2253 (voice) or 800‒993‒2822 (TTY), or reach them on the Internet, www.access-board.gov.

Equal Employment Opportunity Commission (EEOC)

The EEOC offers technical assistance on the ADA provisions for employment which apply to businesses with 15 or more employees.

Employment questions: 800‒669‒4000 (voice) 800‒669‒6820 (TTY)

Employment documents: 800‒669‒3362 (voice) 800‒800‒3302 (TTY)

www.eeoc.gov

Local Libraries

Technical assistance materials including the title III regulations that apply to businesses have been distributed to 15,000 libraries nationwide. This collection is known as the ADA Information File. Contact your local or regional library to find if it has the ADA Information File and where it is located. You may also contact your regional DBTAC (800‒949‒4232) to obtain the name of a local library that has the ADA Information File.

Reproduction of this document is encouraged.

January 2001