ADA Guide for Small Towns

Part Three: Resources

Department of Justice ADA Information

To help State and local governments, including small local governments, understand and comply with the law, the Department of Justice established a technical assistance program to answer questions about the ADA. The Department of Justice has a toll-free ADA Information Line that provides access to ADA specialists during business hours. The ADA Information Line also provides twenty-four hours a day access to a fax-on-demand system for technical assistance materials that permits a caller to have the document sent to them by fax. Orders for publications sent by mail may be made twenty-four hours a day on the Information Line’s voice mail system.

ADA Information Line -- 800‒514‒0301 voice and 800‒514‒0383 TTY

Another important source of ADA information is the Department’s ADA Home Page on the World Wide Web. This extensive web site provides access to ADA regulations, all Department ADA technical assistance materials, including newly-released technical assistance material, proposed changes in the ADA regulations, and access to Freedom of Information Act materials including technical assistance letters. The web site also provides links to other Federal agencies with ADA responsibilities.

ADA Home Page -- www.usdoj.gov/crt/ada/adahom1.htm

Selected ADA Publications available from the ADA Information Line and ADA Home Page:

The ADA and City Governments: Common Problems

A 9-page publication that compiles common problems with Title II compliance.

ADA Regulation for Title II, as printed in the Federal Register (7/26/91)

The Department of Justice’s regulation implementing title II, subtitle A, of the ADA, which prohibits discrimination on the basis of disability in the services, programs, and activities provided by towns.

Title II Technical Assistance Manual (1993) and Supplements (Spanish edition available by mail)

A 30-page manual explaining what State and local governments must do to ensure that their services, programs, and activities are provided to the public in a non-discriminatory manner. Gives practical examples.

Department of Justice ADA Mediation Program

A 8-page publication describing the Department’s ADA mediation program including locations of ADA mediators, and examples of successful mediation efforts.

ADA Regulation for Title III, including the ADA Standards for Accessible Design.

ADA Information Services

A 2-page list with the telephone numbers and Internet addresses of Federal agencies and other organizations that provide information and technical assistance to the public about the ADA.

Enforcing the ADA: A Status Report from the Department of Justice

A quarterly report providing timely information about ADA cases and settlements, building codes that meet ADA accessibility standards, and ADA technical assistance activities.

Commonly Asked Questions About the ADA and Law Enforcement

A 13-page publication explaining ADA requirements for ensuring that people with disabilities receive the same law enforcement services and protections.

Access for 9‒1‒1 and Telephone Emergency Services

A 10-page publication explaining the requirements for direct, equal access to 9‒1‒1 for persons who use teletypewriters (TTYs).

ADA Guide for Small Businesses

A 15-page booklet for businesses that provide goods and services to the public.

Other Federal Agencies and Federal Grantees Providing Information Department of Transportation

Department of Transportation offers technical assistance on ADA provisions applying to public transportation.

ADA Assistance Line for information, questions and complaints

888‒446‒4511 (voice) -- TTY: relay service

202‒366‒2285 (voice) -- 202‒366‒0153 (TTY)

Transportation - documents and questions

202‒366‒1656 (voice) -- TTY: use relay service

Transportation - legal questions

202‒366‒4011 (voice) -- TTY: use relay service

Internet address -- www.fta.dot.gov

Equal Employment Opportunity Commission

Equal Employment Opportunity Commission offers technical assistance on the ADA provisions applying to employment; also provides information on how to file ADA complaints.

Employment - questions

800‒669‒4000 (voice) -- 800‒669‒6820 (TTY)

Employment - documents

800‒669‒3362 (voice) -- 800‒800‒3302 (TTY)

Internet address -- www.eeoc.gov

Access Board

Access Board (or Architectural and Transportation Barriers Compliance Board) offers technical assistance on the ADA Accessibility Guidelines.

Documents and questions

800‒872‒2253 (voice) -- 800‒993‒2822 (TTY)

Electronic bulletin board -- 202‒272‒5448

Internet address -- www.access-board.gov

Department of Housing and Urban Development

Fair Housing Act: for questions or publications call Department of Housing and Urban Development.

Fair Housing accessibility questions

202‒708‒2333 (voice) -- 202‒708‒4112 (TTY)

Fair Housing publications

800‒767‒7468 (voice) -- TTY: use relay service

Internet address -- www.hud.gov

Disability and Business Technical Assistance Centers (DBTACs)

Department of Education funds ten regional centers to provide technical assistance on the ADA.

800‒949‒4232 (voice/TTY)

Internet address -- www.adata.org

Job Accommodation Network

The Job Accommodation Network (JAN) is a free telephone consulting service offering information and advice to employers and people with disabilities on reasonable accommodation in the workplace.

800‒526‒7234 (voice &TTY)

Internet address -- http://askjan.org/