ADA Title II Action Guide for State and Local Governments

Public Notice - long and short versions

1. Under Title II all public entities must provide information to the public, program participants, applicants and employees about the ADA and how it applies to the public entity. We recommend the following actions: post the notice at facilities, put the notice on the public entity’s website, include the notice in social media such as Twitter and Facebook, publish the notice in local newspapers, and broadcast the notice in public service announcements on local radio and television stations. Upon request, the information must be provided in “alternative” formats, such as Braille and large print, so that it is accessible to people with vision disabilities.

Grievance Procedure - long and short versions

1. Public entities with 50 or more employees must have a grievance procedure. The Title II regulations do not specify the procedures for the grievance procedure. The long sample includes timeframes and a two-step process that allows for appeals. The short sample is simpler and more appropriate for small public entities.

Transition Plan Sample

1. Over the years many public entities have asked to see a sample transition plan. This is an excerpt from one municipality’s plan. The plan is required to include the access issues, solutions, timeframes and person responsible for making the changes. This municipality added columns for costs and sources of funds.

Action Plan Sample

1. The regulations don’t specify an Action Plan but it’s a helpful planning tool for items that don’t go in a transition plan. Here is an excerpt from one municipality’s Action Plan.