Step 7 - Create an Action Plan
After a self-evaluation there are many actions that need to be taken that don’t include structural changes to buildings. The public entity's website might need to be reviewed for accessibility, policies might need to change and meetings might need to be moved. The Title II regulations don’t include a planning process for these non-structural tasks. The regulations state: “to the extent modification of … services, policies, and practices is required, the public entity shall proceed to make the necessary modifications.”
The transition plan addresses all things structural, but there’s no formal planning mechanism to make sure the non-structural changes are made. This Guide recommends that public entities develop Action Plans to address these non-structural issues.
The following is a sample Action Plan that can be used as a model by public entities. Include any other columns that would be helpful.
Sample Action Plan
|
Problem |
Solutions |
Target Date |
Person Responsible |
Comments |
|---|---|---|---|---|
|
1. Inadequate public notice of ADA compliance |
1. Draft new notice. 2. Send to Disability Commission for feedback. 3. Finalize notice 4. Put notice on website. 5. Post notice in public buildings. 6. Include notice in city reports. 7. Tweet notice. 8. Include notice in public service announcements. |
4/15 and ongoing |
ADA Coordinator |
Neighboring municipalities have samples and recommended methods. |
|
2. Staff don't know how to arrange for sign language interpreters |
1. Develop list of places to request in-person and video-relay interpreters. 2. Send list to staff and committees. 3. Post list on staff section of website. |
3/2 |
Administrative Assistant |
|
|
3. Website needs to be accessible |
1. Evaluate with on-line tool. 2. Evaluate with a variety of users. 3. Update website using Web Content Accessibility Guidelines - WCAG. |
5/2 |
IT staff |
Confer with Disability Commission to find user/experts to conduct testing. |
|
4. Security staff not knowledgeable about ADA, particularly service animals. |
4.[sic] Conduct trainings. 5.[sic] Distribute Department of Justice service animal sheet. 6.[sic] Ask supervisors to train new employees. |
6/15 and ongoing |
ADA Coordinator and Disability Commission Members |
Provide snacks. |
|
5. Agency ADA Coordinators confused. |
1. Hold quarterly meetings. |
3/15 and ongoing |
ADA Coordinator |
Provide snacks. |
|
6. School policy on field trips requires parental participation for some students with disabilities. |
2. [sic] Meet with appropriate staff to clarify school’s obligations. 3. [sic] Follow up with email. |
5/10 |
ADA Coordinator |
|
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