California Department of Managed Health Care - Physical Access to Health Care Fact Sheet

Access to your doctor’s office or medical equipment

What is access?

It means you can get into the doctor’s office and onto the exam table and scale. And you can get the tests you need, like X-rays or mammograms.

Who needs access?

You might need it if you use a wheelchair, a scooter, a walker, a cane, or crutches. Or you may have problems getting around, walking, balancing, or climbing stairs.

Why does access matter?

Lack of access can hurt your health. For example, if you can’t be weighed, your doctor may not know if you are gaining or losing weight. A change in weight can be a sign of a serious condition.

How do I ask for access?

When you make an appointment, ask for what you need. You can use the checklist below when you make the call.

I was sent to a specialist, but I cannot get into her or his office. What can I do?

Your health plan must find a doctor with an office you can access. Call your plan and ask for what you need.

Do I have a right to access?

Yes. If you have a disability, California health laws protect your rights. The Americans with Disabilities Act also protects your rights.