Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
Good customer service practices that assist people with disabilities will bring repeat business from guests with disabilities, older travelers, and friends and families that accompany this large and growing market.
For more information about the ADA and business, visit the Department of Justice ADA Business Connection at www.ada.gov. Or, call the toll-free ADA Information Line:
800-514-0301 (voice)
800-514-0383 (TTY)
November 2006
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