Resolving ADA Complaints Through Mediation: An Overview

About Us

• The Department of Justice's Americans with Disabilities Act (ADA) Mediation Program (the Program) informally resolves ADA complaints, allowing parties – the person who filed the complaint and the business or local government named in the complaint – to develop mutually agreed upon solutions that comply with the ADA.

• Since its inception, the Program has mediated more than 4,000 complaints nationwide, with 78% of them resulting in successful resolutions.

• Using professional ADA-trained mediators throughout the United States, the Program provides a confidential, voluntary way to resolve ADA complaints fairly and quickly.

• The Program greatly expands the reach of the ADA and the speed with which alleged violations are resolved at minimum expense through a partnership between the Department of Justice and the mediation contractor, the Key Bridge Foundation.