Frequently Asked Questions (FAQS) about Corada

CORADA SHOP

FAQ: How do I place an order?

To place an order:

1. The quickest and most convenient way to place an order is to use the online Shop. Go to the Shop!

2. Other ways to place an order: 

• Ordering by phone: call (205) 972-9100, Monday - Friday, 8am - 5pm CST 

• Ordering by email: shop@Corada.com

Note: When ordering with a Purchase Order to be paid by check, please call or email us directly before proceeding with your order.

FAQ: What forms of payment are accepted?

• Online ordering and phone orders: Shopify accepts Visa, MasterCard and American Express

• Ordering by phone, mail or email: Evan Terry Associates accepts payment by check or purchase orders

FAQ: What shipping options do you offer?

• Standard USPS rates or FedEx One Rate are the most common shipping methods, chosen at our discretion. Tracking information is not available if we ship via USPS.

• For Next-Day, 2-Day, or other shipping requests, please contact our Publications Representative before placing your order so that a custom shipping charge can be added to your order.

  • Call (205) 972-9100, Monday - Friday, 8am - 5 pm CST

  • Email us

Note: Shipping charges will be added at time of purchase for online orders; and at the time of processing on faxed or phoned-in orders. 

FAQ: Do you offer discounts for bulk orders?

We offer bulk discounts on certain items only. Please contact our Publications Representative for more information and to place a bulk order: 

• Phone: (205) 972-9100

• Email: shop@Corada.com

• Mail: ETA LLC, One Perimeter Park South, Suite 200 S, Birmingham, AL 35243

FAQ: How do I edit, cancel, check the status of, or ask a question about an order?

To contact us regarding an order, call (205) 972-9100, Monday - Friday, 8am - 5 pm CST, to speak with ETA's Publications representative.   

FAQ: When will I receive my order?

We always strive to ship your order as quickly as possible! Most products ship within days of your order.

Customers will be notified of backorders and payment will be charged at the time of shipment. Please allow 5 to 10 business days for regular shipments. For overnight or 2-day shipments, call (205) 972-9100 and ask for ETA's Publications Representative.

FAQ: What is your return policy for Corada Shop items?

If you are not completely satisfied with your purchase, we will accept product returns within 30 days of your receiving them. Your only cost will be the return shipping charge. You will not be responsible for any shipping charges in the case of manufacturing defects.

FAQ: How do I return merchandise?

Return merchandise (shipping prepaid) to: 

Evan Terry Associates, LLC

ATTN: Publications/ADA Department

One Perimeter Park South, Suite 200 S

Birmingham, AL 35243

Note: Shipping fees are non-refundable.

FAQ: Are there free tools available for download?

Yes! Evan Terry Associates has developed several tools to assist in accessibility surveys and plan reviews. We offer them for purchase in a durable plastic-poly stock that will hold up to the wear and tear of surveying; or as a FREE download for printing on your own. We recommend using heavy cardstock and/or laminating for durability.

Click here to see the tools currently available!

FAQ: Is the Corada Shop secure and PCI Compliant?

We use Shopify to host the Corada shop. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. They are very serious about securely hosting online stores and have invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, Shopify works really hard to ensure shopping cart software and ecommerce hosting is secure.

Read more about Shopify's commitment to security.