FCC Consumer Guide: Telecommunications Access for People with Disabilities

How can I contact manufacturers and service providers about access concerns?

Although not required to do so, you may want to contact a manufacturer or service provider before filing a complaint with the FCC. Telecommunications service providers and equipment manufacturers must provide the FCC with the name and contact information of the person (or persons) in their companies who are authorized to resolve accessibility complaints. The FCC makes this information available to consumers who want to contact the company's customer care representative directly about accessibility questions, concerns, or complaints. You can find this contact information on the FCC's website at http://apps.fcc.gov/rccci-search/, by sending an email to dro@fcc.gov, or by calling 202-418-2517 (voice) or 202-418-2922 (TTY).