QUESTION: Am I entitled to the services and accommodations required by part 382 if I’m a qualified individual with a disability but I’m not a passenger, but rather I am just going to the airport to meet a friend who is traveling?
ANSWER: Yes. Carriers are required, under appropriate circumstances, to provide the services and accommodations mandated by part 382, on request, to all qualified individuals with disabilities, whether or not such individuals are passengers or simply using the airport facility for other reasons (e.g., meeting a friend, purchasing a ticket for a future flight, etc.)
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