Resources for Air Travelers with Disabilities
DOT Web site
DOT posts useful information for all consumers, including air travelers with disabilities, on its web site at http://airconsumer.ost.dot.gov. Click on “Travel Tips and Publications.” The following publications are useful for air travelers with disabilities: Plane Talk – Passengers with Disabilities, Fly Rights, and New Horizons: Information for the Air Traveler with a Disability.
Air travelers with disabilities can also access recent DOT enforcement orders to review DOT determinations involving the ACAA and part 382 by going to www.dot.gov and clicking on “Dockets and Regulations.” See Appendix III for additional instructions for searching this data base of DOT enforcement orders and for a chart listing those enforcement orders related to the ACAA.
DOT Hotline
The toll free telephone hotline system that provides general information about the rights of air travelers with disabilities, responds to requests for information, and assists air travelers with time-sensitive disability-related issues. Members of the public may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) from 7 a.m. to 11 p.m. Eastern time, seven days a week, to receive assistance regarding air travel by individuals with disabilities.
Carriers’ Web Pages and Reservations Personnel
Always check these resources when seeking information about services and equipment when accessing air transportation.
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