Air Carrier Access Act Technical Assistance Manual (2005)

When am I required to provide disability-related accommodations to an individual? You are required to provide such an accommodation when: (1) an individual with a disability or someone acting on his or her behalf, such as a travel companion, family member, or friend, requests an accommodation required by part 382; or (2) you offer such a required accommodation to a passenger with a disability and he or she accepts such accommodation.