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Guide to the ADA Standards

Sales and Service Elements and Spaces

Figure of customer service lobby of bank “Bank of Washington” with teller windows, work surface (desk), and ATM with self-service shelving. Figure notes: Sales and Service Counters (§227.3) Access is required to at least 1 of each type of sales and service counter provided. If counters are dispersed throughout a facility, accessible counters must also be dispersed. ATMs and Fare Machines (§220) At least one of each type at each location must comply. Work Surfaces (§226) At least 5% of work surfaces are required to comply (excluding those surfaces used only by employees to perform work). Self-Service Shelving (§225.2) Self-service shelves in stores, banks, libraries and other facilities must be on an accessible route. Check-out aisles (§227.2) A minimum number of check-out aisles of each type must comply based on the total provided and must be dispersed where check-out aisles are dispersed throughout a facility. Fuel Dispensers, Vending Machines, Change Machines, Depositories (§228) Access is required to at least 1 of each type of dispenser, machine, or depository provided that is fixed or built-in. Mail Boxes (§228.2) At least 5% of mail boxes provided in an interior location of non-residential facilities must be accessible. In residential facilities, if mail boxes are provided for each dwelling unit, mail boxes serving mobility accessible units must comply. Dining Surfaces (§226) and Food Service Lines (§227.4) At least 5% of seating and standing spaces at fixed or built-in dining surfaces are required to be accessible. Food service lines, where provided, must comply and at least 50% of self-service shelves are required to be within accessible reach range.

Source: Guide to the ADA Standards by U.S. Access Board - published 02/2014

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