National Federation of the Blind and USA v. HRB Digital LLC and HRB Tax Group, Inc. - Consent Decree

EXHIBIT A

Website, Mobile Application, and Online Tax Preparation Product Accessibility Policy for www.hrblock.com

General Policy. It is H&R Block’s policy to ensure that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by H&R Block through the www.hrblock.com website, on other websites under its control and to which it provides content for the public, through its mobile applications, and through its online tax preparation product. H&R Block provides effective communication with persons with disabilities, and ensures that individuals with disabilities are not excluded from them by H&R Block’s policies, standards, criteria, or methods of administration.

Web Accessibility. H&R Block provides online content in the following manner to ensure it is accessible to individuals with disabilities on www.hrblock.com, mobile applications, and the Online Tax Preparation Product:

• All new web pages, web applications, and content published to www.hrblock.com, mobile applications, and the Online Tax Preparation Product for public use shall conform to the Level A and Level AA Success Criteria and Conformance Requirements of the Web Content Accessibility Guidelines (“WCAG”) 2.0 (Dec. 11, 2008), published by the World Wide Web Consortium (“W3C”), Web Accessibility Initiative (“WAI”), available at www.w3.org/TR/WCAG/.
• H&R Block provides a notice, prominently and directly linked from the www.hrblock.com homepage, soliciting feedback from visitors to www.hrblock.com on how accessibility can be improved and providing contact information for Call Center personnel knowledgeable concerning this policy.
• H&R Block annually distributes this Policy to all personnel that design, develop, maintain, manage, or otherwise have responsibility for the content and format of www.hrblock.com, mobile applications, and the Online Tax Preparation Product (“Web Content Personnel”).
• H&R Block has designated a Web Accessibility Coordinator for www.hrblock.com, mobile applications, and the Online Tax Preparation Product, who is knowledgeable concerning the WCAG 2.0 and web accessibility generally and is available as a resource for Web Content Personnel.
• H&R Block provides annual training on web accessibility to Web Content Personnel, and considers the degree and effectiveness with which personnel took accessibility considerations into account in the performance of their duties when reviewing their performance.
• H&R Block annually assesses and reviews the delivery of content via www.hrblock.com, mobile applications, and the Online Tax Preparation Product to ensure inclusion, integration, and equal treatment of, as well as effective communication with, persons with disabilities, including, among others, persons that:
  • Use screen readers or voice interactive software;
  • Only or predominately use keyboards to input data and to navigate websites;
  • Use Braille output devices;
  • Use on-screen keyboards;
  • Use text magnification software;
  • Require the ability to adjust font size and/or color to view web pages;
  • Require audio description to access video content; and
  • Require captions to access audio and visual materials.
• H&R Block regularly conducts automated tests and annually enlists individuals with a variety of disabilities to test www.hrblock.com, mobile applications, and the Online Tax Preparation Product for accessibility.
• H&R Block has retained [insert name of Web Accessibility Consultant] as a Web Accessibility Consultant to annually evaluate www.hrblock.com for conformance with WCAG 2.0 to the Level A and Level AA Success Criteria and other Conformance Requirements, the requirements of this Policy. Each year, the Web Accessibility Consultant prepares a written report based on the evaluation, which identifies any barriers and provides recommendations to enhance the accessibility of www.hrblock.com, mobile applications, and the Online Tax Preparation Product.
   

Compliance with the Policy. H&R Block requires employees and contractors to comply with this policy. Failure to comply with this policy may result in disciplinary action.