VIII. Existing Facilities: Alternatives to Barrier Removal
The ADA requires the removal of physical barriers, such as stairs, if it is "readily achievable." However, if removal is not readily achievable, alternative steps must be taken to make goods and services accessible.
Examples of alternative measures include --
-
Providing goods and services at the door, sidewalk, or curb,
-
Providing home delivery,
-
Retrieving merchandise from inaccessible shelves or racks,
-
Relocating activities to accessible locations.
Extra charges may not be imposed on individuals with disabilities to cover the costs of measures used as alternatives to barrier removal. For example, a restaurant may not charge a wheelchair user extra for home delivery when it is provided as the alternative to barrier removal.
User Comments/Questions
Add Comment/Question