United States of America v. Humboldt County, California - Consent Decree

G. 911 EMERGENCY COMMUNICATIONS

22. Within three (3) months of the entry of this Consent Decree, the County will ensure that each of its 911 consoles or call stations can receive and respond to TTY communications effectively with an analog TTY or computer equivalent.  Within three (3) months of the entry of this Consent Decree, the County will adopt written procedures for answering 911 calls and train all call takers to use a TTY or computer equivalent to take 911 calls.  The training and procedures will include recognizing a “silent” open line as a potential TTY call, responding by analog TTY or computer equivalent, and answering TTY calls as quickly as other calls received.  The County will monitor incoming 911 TTY calls, answer them as quickly and accurately as other calls, and send the written procedures and details of the training and monitoring to the United States.