SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND 360 FEDERAL CREDIT UNION UNDER THE AMERICANS WITH DISABILITIES ACT

PHONE LINES DEDICATED TO TTYS

26. Within sixty (60) days of the effective date of this Agreement, to ensure effective communication with persons with disabilities who elect to use TTYs to communicate with THE CREDIT UNION, THE CREDIT UNION shall ensure that telephone services dedicated to TTYs are staffed on a basis equivalent to the staffing provided for telephones that are not dedicated to TTYs. Callers using TTYs shall not be directed to leave a message in any circumstance in which callers who do not use TTYs would instead be connected to a representative.