SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND BLOCKBUSTER INC.DEPARTMENT OF JUSTICE COMPLAINT NUMBER 202-35-231

Service Animal Policy

12. Within thirty (30) days after the effective date of this Agreement, to ensure equal access for persons with disabilities who use service animals to all facilities that it operates, Blockbuster will adopt the Service Animal Policy (Policy) attached hereto and incorporated by reference herein as Attachment A to this Agreement.

Within ninety (90) days after the effective date of this Agreement, Blockbuster will distribute the Policy to all Store Managers, who shall distribute the Policy attached as Attachment A to all Blockbuster store employees who have contact with the public. Thereafter, Blockbuster will provide a copy of the Policy to all newly hired store employees as part of its standard onboarding process for all new hires. Further, within sixty (60) days of the effective date of the Agreement, Blockbuster will post a copy of this Policy in all Blockbuster stores in a conspicuous location where employees can readily read the Policy, such as the employee lounge, and will keep the Policy on hand in all stores for any store customers who wish to, upon request, read the Policy. The Policy shall be printed in a dark bold font on a contrasting background in the largest font that fits on two 8.5" by 11" pieces of paper. Physical copies of the posted Policy will be refreshed, as needed, for the life of this Agreement. Within one-hundred twenty (120) days of the effective date of this Agreement, Blockbuster will provide written confirmation to the United States of the issuance and communication to employees and the posting of the Policy in all Blockbuster stores.

Blockbuster will post a link to its Policy under the "Stores" link on its website (http://www.blockbuster.com) [sic] in an accessible format (e.g., HTML), consistent with the requirements of Title III of the ADA.

13. For the life of this Agreement, on an annual basis, Blockbuster will redistribute the Policy to all Store Managers, who shall distribute the Policy to all Blockbuster store employees who have contact with the public. Blockbuster will provide the United States with written confirmation of the issuance of this communication to employees.