SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND THE CAVALIERS OPERATING COMPANY, LLC

G. TRAINING

39. The Cavs shall train all present and future staff who work at Quicken Loans Arena and who interact with customers purchasing tickets over the phone or in person (“Cavs Employees”) to ensure that all people with disabilities are treated in a nondiscriminatory manner and are afforded the same service and courtesy as that afforded any customer.  Specifically, all Cavs Employees shall be trained on the ADA issues relevant to their position at Quicken Loans Arena, including, but not limited to: (1) location of accessible seating; (2) location of accessible routes into and throughout Quicken Loans Arena, where not all routes are accessible; (3) location and use of accessibility equipment (e.g., TTY’s, captioning equipment); (4) accessible ticketing policies regarding seating for individuals with disabilities; (5) maintenance of accessible routes; (6) all requirements of this Agreement; and (7) that the Cavs expect its employees to comply with the Agreement and reserve the right to take personnel actions, reprimand, or terminate an employee who violates or causes a failure to comply with the requirements of this Agreement.  The Cavs shall ensure that all present Cavs Employees are trained in ADA issues no later than 60 days after the Effective Date of this Agreement, that future Cavs Employees are trained in these issues within 14 days of their first day of employment, and that Cavs Employees are trained on an annual basis going forward at a date and time selected by the Cavs in their sole discretion.