SETTLEMENT UNDER THE AMERICANS WITH DISABILITIES ACT BETWEEN THE UNITED STATES OF AMERICA AND THE CONNECTICUT STATE DEPARTMENT ON AGING

ACTIONS TO BE TAKEN BY THE STATE DEPARTMENT OF AGING

6. SDA was a part of the Department of Social Services, and was recently spun off into a separate agency.

7. As of 2014, SDA is a stand-alone agency, and has begun to develop its own policies and procedures.

8. SDA has actively worked with the Department to begin addressing accessibility concerns set out in this Agreement.

NOTIFICATION

9. Within six months of the effective date of this Agreement, SDA will adopt the attached Notice (Attachment A); distribute it to all supervisors; publish the Notice in a local newspaper of general circulation serving the State; post the Notice on its Internet Home Page; and post copies in conspicuous locations in its public office suite.  It will refresh the posted copies, and update the contact information contained on the Notice, as necessary, for the life of this Agreement. Copies will also be provided to any person upon request.

10. Within three months of the effective date of this Agreement, SDA will a) implement written procedures for providing information to interested persons with disabilities concerning the existence and location of the SDA's accessible programs, services, and activities, and, b) provide a copy of those procedures to the Department.  In addition, SDA will report  any changes to its written procedures to the Department on the yearly anniversaries of this Agreement until it expires.

ADA COORDINATOR

11. Within six months of the effective date of this Agreement, SDA will appoint or hire one or more ADA Coordinator(s). The ADA Coordinator(s) will coordinate the SDA's effort to comply with and carry out its responsibilities under the ADA, including any investigation of a complaint communicated to it alleging its noncompliance with title II or alleging any actions that would be prohibited under title II. SDA will make available to all interested individuals the name(s), office address(es), and telephone number(s) of the ADA Coordinator(s).

GRIEVANCE PROCEDURE

12. Within six months of the effective date of this Agreement, SDA will adopt an ADA Grievance Procedure, which has been approved by the Department, and will distribute it to all agency heads, and post copies of it in conspicuous locations in each of its public buildings. It will refresh the posted copies, and update the contact information contained on it, as necessary, for the life of the Agreement. Copies will also be provided to any person upon request.

GENERAL EFFECTIVE COMMUNICATION PROVISIONS

13. Within three months of the effective date of this Agreement, the SDA will identify sources of qualified sign language and oral interpreters, real-time transcription services, and vendors that can put documents in Braille, and will implement and report to the Department its written procedures, with time frames, for fulfilling requests from the public for sign language or oral interpreters, real-time transcription services, and documents in alternate formats (Braille, large print, cassette tapes, etc.).

14. SDA will continue to take steps to ensure that all appropriate employees are trained and practiced in using the Relay Service to make and receive calls.

WEB-BASED SERVICES AND PROGRAMS

15. Within 1 month of the effective date of this Agreement, and on subsequent anniversaries of the effective date of this Agreement, SDA will distribute to all persons – employees and contractors – who design, develop, maintain, or otherwise have responsibility for content and format of its website(s) or third party websites used by the SDA (Internet Personnel) the technical assistance document, “Accessibility of State and Local Government Websites to People with Disabilities,” which is Attachment B to this Agreement (it is also available at www.ada.gov/websites2.htm).

16. Within three months of the effective date of this Agreement, and throughout the life of the Agreement, SDA will do the following:

1. Establish, implement, and post online a policy that its web pages will be accessible and create a process for implementation;

2. Ensure that all new and modified web pages and content are accessible;

3. Develop and implement a plan for making existing web content more accessible;

4. Provide a way for online visitors to request accessible information or services by posting a telephone number or e-mail address on its home page; and

5. Periodically (at least annually) enlist people with disabilities to test its pages for ease of use.

MISCELLANEOUS PROVISIONS

17. Except as otherwise specified in this Agreement, at yearly anniversaries of the effective date of this Agreement until it expires, SDA will submit written reports to the Department summarizing the actions SDA has taken pursuant to this Agreement and ensure compliance with the ADA

18. Throughout the life of this Agreement, consistent with 28 C.F.R. § 35.133(a) SDA will take reasonable steps to ensure its agency and grantees maintain the accessibility of its programs, activities, services, facilities, and equipment, and will take whatever actions are necessary (such as routine testing of accessibility equipment and routine accessibility audits of its programs and facilities) to do so. This provision does not prohibit isolated or temporary interruptions in service or access due to maintenance or repairs. 28 C.F.R. § 35.133(b).

19. Within one-year of the effective date of this Agreement, SDA will develop or procure a two-hour training program on the requirements of the ADA and appropriate ways of serving persons with disabilities. SDA will use the ADA technical assistance materials developed by the Department and will consult with interested persons, including individuals with disabilities, in developing or procuring the ADA training program.

20. Within one year of the effective date of this Agreement, SDA will deliver its training program to all SDA employees who have direct contact with members of the public. At least 45 days prior to that training, SDA will submit a copy of its training curriculum and materials to the Department, and the name, title, and address of the proposed trainer.