30. No later than 120 days after the Consent Decree Date and for the term of this Consent Decree, HWI shall require that any employee of an Owned Hotel, Managed Hotel, or Joint Venture Hotel who receives a disability-related complaint (as described below) must refer the complaint to the ADA Contact Person for such hotel or, if the ADA Contact Person is unavailable, the manager on duty. If the complaint involves an alleged denial of service or accommodations to a person with disabilities, the ADA Contact Person or the manager on duty shall document the nature and outcome of the ADA-related complaint, specifying the name of the complainant(s), the name and location of the hotel, the date of the complaint, and the subject of the complaint, to ensure that any services or accommodations required by the ADA are provided within 24 hours of receipt of the complaint. If the complaint involves an allegedly non-compliant aspect of the design or construction of the hotel, within ten (10) business days of receiving the complaint the ADA Contact Person shall notify (i) the ADA Compliance Officer and ii) if the hotel is a Managed Hotel or Joint Venture Hotel, the owner of the hotel.
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