VOLUNTARY COMPLIANCE AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND THE TOWN OF LEWISBORO, NEW YORK

B. EFFECTIVE COMMUNICATION

11. Lewisboro agrees to provide qualified sign language and oral interpreters and other appropriate auxiliary aids and services, when needed for effective communication with qualified persons with disabilities in all Town programs, services and activities, except where doing so imposes an undue hardship or fundamentally alters the nature of the service provided.  Lewisboro will give primary consideration to the choice of auxiliary aid or service expressed by the person with a disability.

12. Within 90 days of the effective date of this Agreement, Lewisboro will identify sources of qualified interpreters and vendors to provide Braille documents and will develop written procedures, with time frames, for fulfilling requests from the public for interpreters and documents in alternate formats (e.g., Braille, large print, cassette tapes).

13. Lewisboro agrees that, within 90 days of the effective date of this Agreement, all letters sent to the public from every Town office will have the New York Relay Service TTY number printed on the letterhead.

14. Lewisboro agrees that, within 90 days of the effective date of this Agreement, it will publicize the New York Relay Service TTY number on the same basis as its voice number, through such means as its title II public notice (Attachment A), official stationary, business cards, and the public telephone book.

15. All persons calling Lewisboro's personnel via the relay service will be provided an equivalent level of service as other callers (including the timeliness of response).

16. Within 90 days of the effective date of this Agreement, Lewisboro will make such changes as necessary to ensure that all information provided through its Homepage complies with either the Section 508 standards on website accessibility, see http://www.section508.gov/index.cfm, or the Web Content Accessibility Guidelines, see http://www.w3.org/TR/WCAG10/.

17. Within 180 days of the effective date of this Agreement, Lewisboro will report to the U.S. Attorney's Office regarding accessibility of its telecommunications services, including its Homepage, and will submit to the U.S. Attorney's Office any written procedures, the names of employees who have been trained, and a copy of any public notice that it has provided.