SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND PALACE SPORTS AND ENTERTAINMENT, LLC, REGARDING THE PALACE OF AUBURN HILLS

B. Ticketing:

23. PSE shall ensure that its ticketing and pricing policies, practices, and procedures for events at The Palace afford individuals with disabilities the opportunity to participate in, and benefit from, The Palace's goods and services in a manner comparable to that afforded to other individuals. 28 C.F.R. §36.302(f).

24. PSE shall ensure that individuals with disabilities have an equal opportunity to purchase tickets for accessible seating during the same hours, during the same stages of ticket sale, through the same methods of distribution, in the same types and numbers of ticketing sales outlets, and under the same terms and conditions as other tickets sold for the same event or series of events. 28 C.F.R. §36.302(f)(1)(ii).

25. Beginning with all tickets on sale after October 1, 2013, PSE shall ensure that tickets for all accessible seats will be available for purchase through Ticketmaster in a manner comparable to that afforded to the purchase of general seats. 28 C.F.R. §36.302(f)(1)(ii).

26. If tickets for accessible seating at a particular price level cannot be provided by PSE because it is not readily achievable to do so, then PSE shall ensure that tickets for accessible seating shall be offered for purchase at that price level in a nearby or similar accessible location. 28 C.F.R. §36.302(f)(3).

27. For all events at The Palace, any unsold tickets for accessible seating, including wheelchair spaces, shall be released to the general public if tickets in the same price category sell out for general public sales. 28 C.F.R. §36.302(f)(5).

28. When series-of-event tickets are sold out and PSE releases and sells accessible seats to individuals without disabilities for a series of events, PSE shall establish a process that prevents the automatic reassignment of the accessible seating to such ticket holders for future seasons so that individuals with disabilities who require the features of accessible seating and who become newly eligible to purchase tickets when these series-of-event tickets are available for purchase, have an opportunity to do so. 28 C.F.R. §36.302(f)(5)(iii).

29. Per 28 C.F.R. §36.302(f)(8), PSE may not require proof of disability, including, for example, a doctor's note, before selling tickets for accessible seats. For the sale of single-event tickets, it is permissible to inquire whether the individual purchasing the ticket for accessible seating has a mobility disability or other disability that requires the use of accessible features that are provided in the accessible seats. For series-of-events tickets, it is permissible for PSE to ask the individual purchasing the tickets for accessible seating to attest in writing that the accessible seating is for a person who has a mobility disability or other disability that requires the use of accessible features that are provided in the accessible seating area. PSE may also investigate the potential misuse of accessible seating where there is good cause to believe that such seating has been purchased or used fraudulently.