SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICAN AND THE CITY OF WAUKEGAN, ILLINOIS UNDER THE AMERICANS WITH DISABILITIES ACT

GENERAL EFFECTIVE COMMUNICATION PROVISIONS

14. Within three months of the effective date of this Agreement, the City of Waukegan will identify sources of qualified sign language and oral interpreters, real-time transcription services, and vendors that can put documents in Braille, and will implement and report to the Department its written procedures, with time frames, for fulfilling requests from the public for sign language or oral interpreters, real-time transcription services, and documents in alternate formats (Braille, large print, cassette tapes, etc.).

15. Within two months of the effective date of this Agreement, the City of Waukegan will implement and report to the Department its written procedures to ensure that TTY calls are returned by the appropriate City of Waukegan official by TTY on the same day as the call is received. If the caller’s questions or concerns cannot be handled promptly, the procedures will require a City of Waukegan employee to communicate with the caller on the same day in order to establish a time frame for the call-back.

16. The City of Waukegan will take steps to ensure that all appropriate employees are trained and practiced in using a TTY and the 7-1-1 Illinois Relay Service to make and receive calls and that its TTY’s are maintained in good working order through test calls every six months for the life of this Agreement.