SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND MOUNTAIN STATES HEALTH ALLIANCE UNDER THE ADA

D. Notice to the Public

66. Policy Statement. Within 60 days of the effective date of this Agreement, MSHA shall maintain signs of conspicuous size and print at all MSHA admitting stations, the emergency department, and wherever a Patient’s Bill of Rights is required by law to be posted.  Such signs shall include the appropriate contact information and shall contain language essentially similar to Exhibit B.  These signs will include the international symbols for “interpreters” and “TTYs.” 

67. Website. MSHA will include on its website the policy statement described above, conspicuously linked from the main website, currently at https://www.mountainstateshealth.com/

68. Patient Handbook. MSHA will include in all future printings of its Patient Handbook (or equivalent) and all similar publications a statement to the following effect:

To ensure effective communication with Patients and their Companions who are deaf or hard of hearing, we provide appropriate auxiliary aids and services free of charge, such as: sign language and oral interpreters, video remote interpreting services, video phones, TTYs, note takers, written materials, telephone handset amplifiers, assistive listening devices and systems, telephones compatible with hearing aids, televisions with caption capability or closed caption decoders, and open and closed captioning of most MSHA programs.

Please ask your nurse or other Hospital Personnel for assistance, or contact the appropriate person by calling  ______________ (voice or TTY).
MSHA shall also include a description of its complaint resolution mechanism in its Patient Handbook and on its website.