WILLITS, et al v. CITY OF LOS ANGELES - Settlement Agreement and Release of Claims
17. Grievance and Complaint System
Within six (6) months after the commencement of the Compliance Period, and with input from Class Counsel, the City shall establish a policy and procedure for Settlement Class members to submit, and the City to respond to, grievances or complaints regarding access to the City’s pedestrian rights of way for persons with Mobility Disabilities. The City shall maintain this policy and procedure throughout the Compliance Period. This policy and procedure shall comply with the requirements of 28 C.F.R. § 35.107.
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