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Withdrawn Technical Assistance: COMMONLY ASKED QUESTIONS ABOUT SERVICE ANIMALS IN PLACES OF BUSINESS

This document has been withdrawn because it is outdated and was superseded by the current ADA title II and title III regulations. This document is still available on ADA.gov because it is relied upon in ADA rulemaking documents. For more information about the Department's withdrawn technical assistance and guidance documents, please go to: www.ada.gov/ta_withdrawn.html. For the current version of this document, please go to Frequently Asked Questions about Service Animals and the ADA.

4. Q: What must I do when an individual with a service animal comes to my business?

  • A: The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. An individual with a service animal may not be segregated from other customers.

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