How to File a Complaint with the Federal Communications Commission (FCC)

Filing a complaint with the FCC

You should always first try to resolve any problem directly with the company causing the problem or sending you a bill for service. If you can't resolve the problem directly, you can file an informal complaint with the FCC.

You have multiple options for filing a complaint with the FCC:

• File a complaint online by visiting the Consumer Help Center at https://consumercomplaints.fcc.gov/

• By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322)

• By mail (please include your name, address, contact information and as much detail about your complaint as possible):

Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554

The informal complaint process requires no complicated legal procedures, has no filing charge, and does not require the complaining party to appear before the FCC.

If you submit a complaint about a telecommunications billing or service issue, your complaint is processed by the FCC's Consumer Inquiries and Complaints Division and will be served on your provider, which has 30 days to respond directly to you, copying the FCC on its response.