Texas Department of Licensing and Regulation (TDLR)

TDLR's Vision: To be the leader in public service by creating innovative, low cost licensing and regulatory best practices, and cultivating employees who provide exceptional customer service.

TDLR's Mission: To honor the trust of all Texans, ensure public safety and customer protection, and provide a fair and efficient licensing and regulatory environment at the lowest possible cost.

TDLR's Philosophy:

To achieve smaller, smarter government, we:

• Honor the public by regulating in a fair, open, and consistent manner;

• Provide more opportunities and avenues for our customers and employees to be heard (Your Voice Matters);

• Deliver simple, clear, and courteous service to our customers;

• Maintain a culture of change and innovation by always challenging and re-evaluating the status quo;

• Build efficient and cost-effective public-private partnerships;

• Mentor leaders to exemplify TDLR’s Core Values;

• Eliminate waste and maximize our resources to lower the cost for the customers we serve;

• Reward high-performing employees through promotion, raises, and recognition;

• Serve the citizens of Texas responsibly through transparency and efficiency; and

• Value the dignity and worth of our customers and employees.