2022 California Standards for Accessible Design Guide (effective January 1, 2023)

11B-411.2.1 Hall call consoles.

Hall call consoles shall comply with Sections 11B-411.2.1 and 11B-309.

11B-411.2.1.1 Location.

Hall call consoles shall be wall-mounted. On floors with a building entry, including parking and transfer levels, each hoistway entrance shall be adjacent to a hall call console. On other floors, a minimum of one hoistway entrance shall be adjacent to a hall call console.

Exception: Hall call consoles beyond those required by Section 11B-411.2.1.1 shall be permitted to be provided outside the elevator landing and to be wall-mounted, pedestal-mounted, or mounted on a kiosk or security turnstile.

11B-411.2.1.2 Required features.

Hall call consoles shall include a touch screen or keypad with display screen, an accessibility function button, and audio output loudspeaker.

11B-411.2.1.2.1 Keypads.

Keypads shall be in a 12-key ascending telephone keypad layout. Characters and symbols shall be centered on the corresponding button. The number five key shall have a single raised dot. The dot shall have a base diameter of 0.118 inch (3 mm) minimum and 0.120 inch (3.05 mm) maximum and a height of 0.025 inch (0.6 mm) minimum and 0.037 inch (0.9 mm) maximum. Keypads shall have a star («) on the lower left button and a minus sign (-) on the lower right button. From any level above and below the main egress level, when the star button is pressed an elevator shall be dispatched to the main egress level.

11B-411.2.1.2.2 Touch screen.

Touch screen display shall comply with Section 11B-411.2.1.2.4.

11B-411.2.1.2.3 Accessibility function button.

The accessibility function button shall be identified by the International Symbol of Accessibility and a raised indication. The International Symbol of Accessibility shall comply with Section 11B-703.7.2.1, and shall be 5/8 inch (15.9 mm) minimum in height. The indication shall be three raised dots. Each dot shall have a base diameter of 0.059 inch (1.5 mm) minimum and 0.063 inch (1.6 mm) maximum and a height of 0.025 inch (0.6 mm) minimum and 0.037 inch (0.9 mm) maximum. The dots shall be spaced ¼ inch (6.4 mm), measured center to center, in the form of an equilateral triangle with a vertex pointing up. The accessibility function button shall not be provided with a key repeat function.

Visual and Raised Information

Visual and Raised Information

FIGURE 11B-411.2.1.2.3 DESTINATION-ORIENTED ELEVATOR ACCESSIBILITY FUNCTION BUTTON INDICATION

11B-411.2.1.2.4 Display screen.

Upon activation of the accessibility function button, the display screen shall display information including but not limited to, operating instructions, user input confirmation, elevator assignment characters, direction to the assigned elevator, and error messages. The display screen shall comply with Section 11B-411.2.1.2.4.

11B-411.2.1.2.4.1 Contrast.

Display screens shall provide contrast with light characters and symbols on a dark background or dark characters and symbols on a light background. The background shall be solid and static.

11B-411.2.1.2.4.2 Size.

Elevator assignment characters shall be 1 inch high (25 mm) minimum.

11B-411.2.1.2.4.3 Duration.

Elevator assignment characters shall be displayed for a minimum of 5 seconds.

11B-411.2.1.2.5 Audio output.

Upon activation of the accessibility function button, the audio output shall provide verbal announcements, including but not limited to, operating instructions, user input confirmation, announcement of the elevator assignment characters, direction to the assigned elevator, and error messages. Audio output shall be recorded or digitized human speech, and shall be delivered through a loudspeaker. Auditory volume shall be at least 10 dB above ambient sound level, but shall not exceed 80 dB, measured 36 inches (914 mm) in front of the console. At hall call console locations where the ambient sound level varies, auditory volume shall be maintained at the required volume by an automatic gain control or shall be set at not less than 75 dB.

11B-411.2.1.3 Arrangement.

Hall call console arrangement of required features shall comply with Section 11B-411.2.1.3.

11B-411.2.1.3.1 Keypad call console arrangement.

Where keypad call consoles are provided, the display screen shall be located directly above the keypad. The accessibility function button shall be located directly below the keypad at a height of 36 inches (914 mm) to 42 inches (1067 mm) above the finish floor.

11B-411.2.1.3.2 Touch screen call console arrangement.

Where touch screen call consoles are provided, the touch screen shall be located directly above the accessibility function button. The accessibility function button shall be located at a height of 36 inches (914 mm) to 42 inches (1067 mm) above the finish floor.

11B-411.2.1.3.3 Proximity of required elements.

Required features shall be provided on a hall call console assembly or as individual elements grouped in close proximity.

11B-411.2.1.3.4 Position.

Display screens and touch screens shall be positioned so glare is reduced on the screen. Keypads or buttons shall slope away from the user at 15 to 25 degrees from the vertical plane. Touch screens shall be sloped away from the user at 7 to 25 degrees from the vertical plane.

11B-411.2.1.4 Additional features.

Hall call console additional features, if provided, shall comply with Sections 11B-309 and 11B-411.2.1.4.

11B-411.2.1.4.1 Hall call console additional buttons.

Hall call console buttons provided in addition to the accessibility function button and keypad buttons shall comply with Section 11B-411.2.1.4.1. Buttons in addition to the accessibility function button are not permitted on hall call consoles using a touch screen.

11B-411.2.1.4.1.1 Arrangement.

Buttons shall be arranged in columns to the right of the keypad with a minimum horizontal spacing of 1.5 times the horizontal spacing between the numeric keys and with the same vertical spacing as the numeric keys.

11B-411.2.1.4.1.2 Identification.

Buttons shall be identified by raised characters and symbols, white on a black background, complying with Section 11B-703.2 and Braille complying with Section 11B-703.3. Identification shall be placed immediately to the left of the control button to which the designation applies.

11B-411.2.1.4.2 Security or access controls.

Security or access control system card readers associated with elevator operation shall be in close proximity to each hall call console in a consistent manner throughout the facility.

11B-411.2.1.5 Button requirements.

Keypad buttons, the accessibility function button, and additional hall call console buttons shall comply with Section 11B-411.2.1.5.

11B-411.2.1.5.1 Size.

Buttons shall have square shoulders, be 3/4 inch (19.1 mm) minimum in the smallest dimension and shall be raised 1/8 inch (3.2 mm) plus or minus 1/32 inch (0.8 mm) above the surrounding surface. The buttons shall be activated by a mechanical motion that is detectable.

11B-411.2.1.5.2 Color.

Characters and symbols on buttons, where provided, shall be white on a black background.

11B-411.2.1.6 Identification of floors served.

In buildings with two or more elevator banks, each serving a different group of specific floors, hall call consoles located on floors with a building entry, including parking and transfer levels, shall be provided with signs complying with Sections 11B-703.2, 11B-703.3, and 11B-703.5 on the surface of or above the hall call console stating “FLOORS n1 – n2”, where n1 - n2 represents the range of floors served. Characters shall be white on a black background. When the accessibility function button is pressed, the audio output shall provide a verbal announcement of the floors served by the elevator group.

11B-411.2.1.7 Elevator car assignment.

When the accessibility function button is pressed, elevator car assignment shall comply with Section 11B-411.2.1.7.

11B-411.2.1.7.1 Assignment by keypad hall call console.

The audio output shall provide verbal instruction for the user to enter a destination floor. The selected destination floor shall be confirmed by verbal announcement and on the display screen. Verbal and visible indication of an invalid input shall be provided. The display screen shall indicate the elevator assignment characters and a verbal announcement shall be made of the assigned elevator responding to the call. Visual and verbal direction to the assigned elevator shall be provided.

11B-411.2.1.7.2 Assignment by touch screen hall call console.

The audio output shall provide verbal instruction for the user to press the accessibility function button as a response to verbal direction in order to select the destination floor. The selected destination floor shall be confirmed by verbal announcement and on the display screen. Verbal and visible indication of an invalid input shall be provided. The display screen shall indicate the elevator assignment characters and a verbal announcement shall be made of the assigned elevator responding to the call. Visual and verbal direction to the assigned elevator shall be provided.

Exception: In addition to assignment by Section 11B-411.2.1.7.2, a verbal announcement providing the user with an option to select an alternative mode of operation shall be permitted. Alternative operation shall be by one of the following options:

1. Virtual keypad. The size of the keypad shall be a nominal 4 inches (102 mm) wide by 5 inches (127 mm) high in a 12-key ascending telephone keypad layout centered in the console. Characters and symbols shall be centered on the corresponding button. Keypads shall have a star («) on the lower left button and a minus sign (-) on the lower right button. Operation shall be by contact with the touch screen with a press on the key. The audio output shall provide user input confirmation after each key is pressed. Keys shall not be provided with a key repeat function. From any level above and below the main egress level, when the star button is pressed an elevator shall be dispatched to the main egress level.

2. Gesture-based mode of operation. Operation shall be by contact with the touch screen, without specific contact with an icon, and using established non-proprietary gestures for selection and input, including but not limited to tapping, sliding, and tap-hold contact-release to select. The audio output shall provide verbal direction on use of the touch screen, and indication of floor selection options until assignment to the elevator is given.

11B-411.2.1.7.3 Assignment by security credential.

If a security system or other form of access control system is provided, the audio output shall provide a verbal announcement and direction to the location of the access control activation sensor, such as “present security credential at the sensor immediately to the left”. Upon presentation of security credential, the destination floor shall be confirmed by verbal announcement and on the display screen. The display screen shall indicate the elevator assignment characters and a verbal announcement shall be made of the assigned elevator responding to the call. Visual and verbal direction to the assigned elevator shall be provided.

11B-411.2.1.7.4 Adjacency assignment.

The system shall assign an elevator car immediately to the left or right of the hall call console.

Exception: The most adjacent elevator serving the selected floor shall be assigned by hall call consoles located outside the elevator landing.