2022 California Standards for Accessible Design Guide (effective January 1, 2023)
11B-704 Telephones
11B-704.1 General.
Public telephones shall comply with Section 11B-704.
11B-704.2 Wheelchair accessible telephones.
Wheelchair accessible telephones shall comply with Section 11B-704.2.
11B-704.2.1 Clear floor or ground space.
A clear floor or ground space complying with Section 11B-305 shall be provided. The clear floor or ground space shall not be obstructed by bases, enclosures, or seats.
11B-704.2.1.1 Parallel approach.
Where a parallel approach is provided, the distance from the edge of the telephone enclosure to the face of the telephone unit shall be 10 inches (254 mm) maximum.
11B-704.2.1.2 Forward approach.
Where a forward approach is provided at a telephone within an enclosure, the counter may extend beyond the face of the telephone 20 inches (508 mm) into the required clear floor or ground space and the enclosure may extend beyond the face of the telephone 24 inches (610 mm). If an additional 6 inches (152 mm) in width of clear floor space is provided, creating a clear floor space of 36 inches by 48 inches (914 mm by 1219 mm), the enclosure may extend more than 24 inches (610 mm) beyond the face of the telephone.
[2010 ADA Standards] 704.2.1.2 Forward Approach. Where a forward approach is provided, the distance from the front edge of a counter within the telephone enclosure to the face of the telephone unit shall be 20 inches (510 mm) maximum.
11B-704.2.2 Operable parts.
Operable parts shall comply with Section 11B-309. Telephones shall have push-button controls where such service is available.
11B-704.2.3 Telephone directories.
Telephone directories, where provided, shall be located in accordance with Section 11B-309.
11B-704.2.4 Cord length.
The cord from the telephone to the handset shall be 29 inches (737 mm) long minimum.
11B-704.3 Volume control telephones.
Public telephones required to have volume controls shall be equipped with a receive volume control that provides a gain adjustable up to 20 dB minimum. For incremental volume control, provide at least one intermediate step of 12 dB of gain minimum. An automatic reset shall be provided. Volume control telephones shall be equipped with a receiver that generates a magnetic field in the area of the receiver cap. Public telephones with volume control shall be hearing aid compatible.
[2010 ADA Standards] 704.3 Volume Control Telephones. Public telephones required to have volume controls shall be equipped with a receive volume control that provides a gain adjustable up to 20 dB minimum. For incremental volume control, provide at least one intermediate step of 12 dB of gain minimum. An automatic reset shall be provided.
11B-704.4 TTYs.
TTYs provided at a public pay telephone shall be permanently affixed within, or adjacent to, the telephone enclosure. Where an acoustic coupler is used, the telephone cord shall be sufficiently long to allow connection of the TTY and the telephone receiver.
[2010 ADA Standards] 704.4 TTYs. TTYs required at a public pay telephone shall be permanently affixed within, or adjacent to, the telephone enclosure. Where an acoustic coupler is used, the telephone cord shall be sufficiently long to allow connection of the TTY and the telephone receiver.
11B-704.4.1 Height.
When in use, the touch surface of TTY keypads shall be 34 inches (864 mm) minimum above the finish floor.
Exception: Where seats are provided, TTYs shall not be required to comply with Section 11B-704.4.1.
11B-704.5 TTY shelf.
Public pay telephones required to accommodate portable TTYs shall be equipped with a shelf and an electrical outlet within or adjacent to the telephone enclosure. The telephone handset shall be capable of being placed flush on the surface of the shelf. The shelf shall be capable of accommodating a TTY and shall have 6 inches (152 mm) minimum vertical clearance above the area where the TTY is to be placed.
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