ADA For Lodging: Best Practices and Standards

Introduction

The following booklet is designed to be a tool kit that will provide guidance and resources for professionals in the hospitality industry. The first section provides recommendations on best practices for physical accessibility and customer service that go above and beyond the minimum requirements contained within the 2010 Americans with Disabilities Act (ADA) Standards for Accessible Design.

These best practices cover some of the most common issues people with disabilities face in regard to lodging. By following these guides for best practices your industry will be proactively working to give people the best possible experience. The remaining sections of the tool kit contain lodging facility regulations from the 2010 ADA Standards for Accessible Design, consolidated into a more user friendly format. By getting in compliance with the ADA you will strengthen relationships with customers in the disability community.