ADA Title II Action Guide for State and Local Governments

Appoint an ADA Coordinator

If a public entity has 50 or more employees, it is required to designate at least one responsible employee to coordinate ADA compliance.   Although the law does not refer to this person as an “ADA Coordinator,” this term is commonly used. A public may have more than one ADA Coordinator. Most states and many counties and municipalities have an overall ADA Coordinator and also have ADA Coordinators at the agency and department level.

There are many benefits to having an ADA coordinator.

When the public deals with state and local governments, they are able to identify a person who is familiar with the ADA and who can communicate the requirements to staff who may be less aware of ADA obligations.

Having an ADA Coordinator also benefits employees of public entities by providing a specific contact person with knowledge and information about the ADA. In addition, the person coordinates compliance efforts and is instrumental in ensuring that compliance plans move forward.

Job Functions

• Interact and consult with staff, boards and commission on the ADA.

• Develop and distribute notice about ADA compliance.

• Coordinate requests for auxiliary aids and services and reasonable modifications of policies, practices and procedures.

• Respond to general inquiries about the public entity and the ADA.

• Conduct a self-evaluation.

• Create a transition plan.

• Develop a grievance procedure.

• Investigate complaints.

• Train staff, boards and commissions on ADA requirements.

• Coordinate on going compliance.

The ADA coordinator is the key player in ensuring ADA compliance. The coordinator must have the authority, knowledge, and motivation to implement the regulations effectively.

Job Qualifications

• Familiarity with the state or local government’s structure, activities, and employees.

• Knowledge of the ADA and other laws addressing the rights of people with disabilities, such as Section 504 of the Rehabilitation Act.

• Experience with people with a broad range of disabilities.

• Knowledge of various alternative formats and alternative technologies that enable people with disabilities to communicate, participate, and perform tasks.

• Ability to work cooperatively with the state or local government and people with disabilities.

• Skills in negotiation and mediation.

• Organizational and analytical skills.