CCDA Accessibility Compliance for Businesses: "Myths and Misconceptions"

13. I do not need to fix it because I will help a disabled person get around barriers in my facility.

While it is good business practice to provide assistance to all your customers, and you are required to provide reasonable accommodations to people with disabilities, assisting individuals with disabilities in lieu of providing the necessary improvements is not a solution that is compliant with federal or state law. The ADA and state law require "equal access", which means independent access without assistance. A business that is only accessible to people with disabilities if they have to ask for special help is actually in violation of these laws.