CCDA Accessibility Compliance for Businesses: "Myths and Misconceptions"

14. There has never been a disabled person in my store; therefore I should not have to make my facility accessible.

If an individual with a disability has not visited your business, it is likely because your facility is not accessible. It is important to recognize that individuals with mobility impairments or those who use a wheelchair or walker are not the only individuals protected under the ADA. The ADA requires access to all individuals who may have a disability, including individuals who are blind or have a vision disability, are deaf or hard of hearing, have intellectual disabilities, and people with mental health disabilities. Chances are, your business has served customers with disabilities but you did not notice the disability. Some studies show that 6-9% of individuals under the age of 65 have a disability; approximately 2 to 4 million people. In providing equal access, you open your facility to the potential buying power of 4 million additional customers.