Communicating With and About People with Disabilities

Tips for Communicating with Individuals Who are Blind or Visually Impaired

• Speak to the individual when you approach him or her.

• State clearly who you are; speak in a normal tone of voice.

• When conversing in a group, remember to identify yourself and the person to whom you are speaking.

• Never touch or distract a service dog without first asking the owner.

• Tell the individual when you are leaving.

• Do not attempt to lead the individual without first asking; allow the person to hold your arm and control her or his own movements.

• Be descriptive when giving directions; verbally give the person information that is visually obvious to individuals who can see. For example, if you are approaching steps, mention how many steps.

• If you are offering a seat, gently place the individual's hand on the back or arm of the chair so that the person can locate the seat.