Communicating With and About People with Disabilities

Tips for Communicating with Individuals Who are Deaf or Hard of Hearing

• Gain the person's attention before starting a conversation (i.e., tap the person gently on the shoulder or arm).

• Look directly at the individual, face the light, speak clearly, in a normal tone of voice, and keep your hands away from your face. Use short, simple sentences. Avoid smoking or chewing gum.

• If the individual uses a sign language interpreter, speak directly to the person, not the interpreter.

• If you telephone an individual who is hard of hearing, let the phone ring longer than usual. Speak clearly and be prepared to repeat the reason for the call and who you are.

• If you do not have a Text Telephone (TTY), dial 711 to reach the national telecommunications relay service, which facilitates the call between you and an individual who uses a TTY.