Communicating With and About People with Disabilities

Tips for Communicating with Individuals with Cognitive Disabilities

• If you are in a public area with many distractions, consider moving to a quiet or private location.

• Be prepared to repeat what you say, orally or in writing.

• Offer assistance completing forms or understanding written instructions and provide extra time for decision-making. Wait for the individual to accept the offer of assistance; do not "over-assist" or be patronizing.

• Be patient, flexible and supportive. Take time to understand the individual and make sure the individual understands you.