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United States of America v. Hilton Worldwide Inc. - Consent Decree

This document, portion of document or clip from legal proceedings may not represent all of the facts, documents, opinions, judgments or other information that is pertinent to this case. The entire case, including all court records, expert reports, etc. should be reviewed together and a qualified attorney consulted before any interpretation is made about how to apply this information to any specific circumstances.

23. ROOM UPGRADE POLICY AT ALL BRAND HOTELS. For the term of this Consent Decree and effective within 90 days of the Consent Decree Date, unless otherwise prohibited by law, it shall be the policy at all Brand Hotels to offer to upgrade guests with disabilities to an accessible room in a more expensive class of room, if available, at no additional charge if the accessible room in the category of room that the guests initially reserved is unavailable at registration. Guests with disabilities may always upgrade to another available room at their own expense on the same basis as other guests.

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