24. TRAINING FOR OWNED HOTELS, MANAGED HOTELS, AND JOINT VENTURE HOTELS. The United States shall conduct an ADA Training Program for HWI that meets the requirements set forth in this Paragraph 24 within 90 days of the Consent Decree Date. No later than 9 months after the United States conducts the ADA Training Program and for the term of this Consent Decree, all employees working at Owned Hotels, Managed Hotels, and Joint Venture Hotels whose essential job functions require them to interact with hotel guests shall be required to complete a program to educate them on the use of service animals and effective communication with individuals with disabilities. Front desk employees, general managers, and chief building engineers, at Owned Hotels, Managed Hotels, and Joint Venture Hotels shall be required to complete an additional training program that includes the following additional topics: proper assignment of accessible rooms, emergency procedures for guests with disabilities, reasonable modifications of policies and procedures for guests with disabilities, maintenance of accessible features, the provision and use of roll-in showers with fold-down seats, the provision and use of removable tub seats, and operation of communications equipment for individuals with hearing impairments. The training specified in this Paragraph shall be referred to as the “ADA Training Program.” Thereafter, newly-hired employees falling into the categories identified above at Owned Hotels, Managed Hotels, or Joint Venture Hotels shall be required to complete the ADA Training Program that applies to them within three months of hire. All employees required to undergo ADA Training will undergo refresher training every two years for the duration of this Consent Decree.
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