At your service. A 20 minute film. Engage customers with disabilities. (20:00)
Source: https://www.youtube.com/watch?v=l0Dvfwj2DQU
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Description:
The Mid-Atlantic ADA Center has partnered with Storyline Motion Pictures (filmmakers of the critically acclaimed PBS documentary Lives Worth Living, and curators of the Disability Rights Museum on Wheels), to produce this dynamic new twenty minute customer service film “at your service". It addresses best practices and features national disability leaders offering insights, tips and recommendations on how to provide exemplary customer service to individuals with disabilities. We invite you to view our 20-minute film in its full length or as the brief Preview. For additional tips, and resources, and information visit www.adainfo.org
Related Keywords
- ASL: American Sign Language
- Auxiliary Aid
- Auxiliary Service
- Cognitive Disability
- Communication
- Communication Barrier
- Companion with a Disability
- Customer Service
- Customer with a Disability
- Developmental Disability
- Dining Area
- Disability
- Disability Demographic
- Disability Etiquette
- Disability Inquiry
- Disability Type
- Effective Communication
- Forward Reach
- Functional Reach
- Inclusion
- Individual with a Disability
- Interpreter
- Learning Disability
- Limited Reach
- Little People
- Manual Wheelchair
- Maximum Reach Depth
- Mobility Disability
- Obstructed Reach
- Physical Disability
- Place of Public Accommodation
- Power Wheelchair
- Psychiatric Disability
- Qualified Interpreter
- Reach Range
- Restaurant
- Retail Facility
- Service Animal
- Service Animal Task
- Side Reach
- Unobstructed Reach
- Wheelchair
Related Section Numbers
- 28 CFR Part 35 Nondiscrimination on the Basis of Disability in State and Local Government Services (2010 ADA Title II Regulations with amendments issued through Aug. 2016), (5)
- 28 CFR Part 36 Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities (2010 ADA Title III Regulations with amendments issued through Dec. 2016), (9)
- Qualified interpreter
- Service animal
- Wheelchair
- § 36.303 Auxiliary aids and services.
- "Other Power-Driven Mobility Device" and "Wheelchair" (Section-by-Section Analysis)
- Definition of "wheelchair.'' (Section-by-Section Analysis)
- "Qualified Interpreter'' (Section-by-Section Analysis)
- "Service Animal'' (Section-by-Section Analysis)
- Service animal access to areas of a public accommodation. (Section-by-Section Analysis)
- 28 CFR Part 36, Appendix C: Guidance on ADA Regulation on Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities (2010 ADA Title III Regulations: 1991 Preamble and Section-by-Section Analysis), (3)
- 2012 Florida Accessibility Code for Building Construction Pocket Guide, (1)
- 2013 California Standards for Accessible Design Pocket Guide, (1)
- 28 CFR Part 36 Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities (1991 ADA Title III Regulations), (3)
- 28 CFR Part 36, Appendix B: Preamble to Regulation on Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities (1991 ADA Title III Regulations Preamble), (1)
- Title III Technical Assistance Manual (with 1994 supplement), (1)
- ADA Requirements - Service Animals, (1)
- ADA Requirements - Wheelchairs, Mobility Aids, and Other Power-Driven Mobility Devices, (1)
- 49 CFR Parts 37 & 38 - Department of Transportation (DOT) ADA Regulations, (3)
- Frequently Asked Questions about Service Animals and the ADA, (1)
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