2019 California Standards for Accessible Design Guide (effective January 1, 2020 with July 1, 2021 amendments)

11B-407.2.1 Call controls.

Where elevator call buttons or keypads are provided, they shall comply with Sections 11B-407.2.1 and 11B-309.4.

[2010 ADA Standards] 407.2.1 Call Controls. Where elevator call buttons or keypads are provided, they shall comply with 407.2.1 and 309.4. Call buttons shall be raised or flush.

Exception: Reserved.

[2010 ADA Standards] EXCEPTION: Existing elevators shall be permitted to have recessed call buttons.

11B-407.2.1.1 Height.

Call buttons and keypads shall be located within one of the reach ranges specified in Section 11B-308, measured to the centerline of the highest operable part.

Exception: Reserved.

[2010 ADA Standards] EXCEPTION: Existing call buttons and existing keypads shall be permitted to be located at 54 inches (1370 mm) maximum above the finish floor, measured to the centerline of the highest operable part.

11B-407.2.1.2 Size and shape.

Call buttons shall have square shoulders, be ¾ inch (19.1 mm) minimum in the smallest dimension and shall be raised ¹/₈ inch (3.2 mm) plus or minus ¹/₃₂ inch (0.8 mm) above the surrounding surface. The buttons shall be activated by a mechanical motion that is detectable.

[2010 ADA Standards] 407.2.1.2 Size. Call buttons shall be ¾ inch (19 mm) minimum in the smallest dimension.

Exception: Reserved.

[2010 ADA Standards] EXCEPTION: Existing elevator call buttons shall not be required to comply with 407.2.1.2.

11B-407.2.1.3 Clear floor or ground space.

A clear floor or ground space complying with Section 11B-305 shall be provided at call controls.

Advisory 11B-407.2.1.3 Clear floor or ground space. The clear floor or ground space required at elevator call buttons must remain free of obstructions including ashtrays, plants, and other decorative elements that prevent wheelchair users and others from reaching the call buttons. The height of the clear floor or ground space is considered to be a volume from the floor to 80 inches (2030 mm) above the floor. Recessed ashtrays should not be placed near elevator call buttons so that persons who are blind or visually impaired do not inadvertently contact them or their contents as they reach for the call buttons. ◼

11B-407.2.1.4 Location.

The call button that designates the up direction shall be located above the call button that designates the down direction.

Exception: Reserved.

[2010 ADA Standards] 407.2.1.4 Location. Destination-oriented elevators shall not be required to comply with 407.2.1.4.

Advisory 11B-407.2.1.4 Location Exception. A destination-oriented elevator system provides lobby controls enabling passengers to select floor stops, lobby indicators designating which elevator to use, and a car indicator designating the floors at which the car will stop. Responding cars are programmed for maximum efficiency by reducing the number of stops any passenger experiences. ◼

11B-407.2.1.5 Signals.

Call buttons shall have visible signals that will activate when each call is registered and will extinguish when each call is answered. Call buttons shall be internally illuminated with a white light over the entire surface of the button.

[2010 ADA Standards] 407.2.1.5 Signals. Call buttons shall have visible signals to indicate when each call is registered and when each call is answered.

Exceptions:

1. Reserved.
2. Reserved.

[2010 ADA Standards] 2. Existing elevators shall not be required to comply with 407.2.1.5.

11B-407.2.1.6 Keypads.

Where keypads are provided, keypads shall be in a standard telephone keypad arrangement and shall comply with Section 11B-407.4.7.2.